We aim to respond within 2 working days. Every email is read and replied to personally — there's no support ticket system here.
General enquiries
Questions about SitePrompt, the templates, or which pack is right for you.
✉ hello@siteprompt.co.ukWe'll reply within 2 working days.
Purchase support
Didn't receive your download? Problem with a file? Email us and we'll sort it promptly.
✉ hello@siteprompt.co.ukInclude your order email address for fastest resolution.
Refund requests
If you feel the pack doesn't deliver what's described, contact us within 7 days of purchase with details. We'll review and respond promptly.
✉ hello@siteprompt.co.ukSee our Terms & Conditions for full refund policy.
Team licences
Need more than 3 users covered? Get in touch and we'll sort out a suitable arrangement.
✉ hello@siteprompt.co.ukInclude the number of users and your organisation type.
Common questions
I haven't received my download link.
Check your spam folder first — Gumroad emails occasionally land there. If it's not there after 30 minutes, email us at hello@siteprompt.co.uk with your order email address and we'll sort it immediately.
Can I upgrade from Starter to Pro after buying?
Yes — and you'll save £15 on the upgrade price as an existing buyer. Email us or use the upgrade link in your original confirmation email.
I need more than 3 users covered.
Email us at hello@siteprompt.co.uk with your team size and we'll arrange a suitable licence.
Can I use these templates for clients in other sectors?
The templates are built specifically for UK construction and H&S practice, but many work well in adjacent sectors — manufacturing, logistics, facilities management. The Consultant Bundle includes editable Word versions so you can adapt them for your specific client base.
I have feedback on a template.
We genuinely want to hear it. Reply to your purchase confirmation email or email hello@siteprompt.co.uk. Buyer feedback directly shapes what gets added or improved next.